Samples of Complaint Letter to Hotel Management On Poor Services: Every guests lodging in a hotel wish for good hospitality treatment, good ambience, good food and a good stay. Trust me, this is never the outcome in some hotels. Therefore, a complaint letter to Hotel Management may be required if the case is the reverse such as room service is inefficient, unsanitary environment, bed bugs, poor management hotel, bad food, services, staff behaviour, noise and cleanliness of the booked hotel rooms.
Take a look at examples of complaint letter about hotel services below:
Sample Complaint Letter On Poor Hotel Food
From,
_______________ [Writer’s Name],
_______________ [Writer’s Address],
_______________ [City, State]
Date: __/__/____[Date]
To,
_______________ [Name Of Hotel Restaurant Manager],
_______________ [Name Of The Hotel],
_______________ [Hotel Address],
Sub: Complaint Letter to the Hotel Management On Bad Food
Respected Sir,
It is stated that me, [Your Name] have been your loyal customer of your hotel [enter hotel name] for the last [enter years] years [More/Less]. I have been getting high-quality food from your restaurant. The Quality, Service & Cleanliness you deliver to your customers, is really outstanding.
[Describe your actual problem and situation in brief]: Last week, I planned to celebrate the birthday party of my son/daughter. As usual, I made booking [enter date and days] days before the function. I ordered [state items ordered as describe on product and service]. I got this _______________order on time too, but unluckily the whole food was cold. The [enter specific item ordered] was hard, the patty was cold, drinks were flat and [enter another dissatisfied item ordered] were so soggy.
I got so disappointed and felt ashamed in front of my guests too. I request you to please take a serious note of my complains as I am not going to order from your restaurant any more.
Regards,
_______________ [Your signature]
_______________ [Your name]
Sample Complaint Letter for Bad Customer Service in Hotel
To
The Manager,
[Name of hotel]
[Write your address]
Sub.: Complaint Against Bad Customer Service in Hotel
I would straight away like to bring to your notice that I and my friends stayed here as we are going to catch a train in the morning back to our home. And we think that it’s our misfortune that our prolonged journey has ended to your hotel.
We were on a short-term trip to [Mention place] as we all needed some fresh air and we all needed a breakaway. We were all tired, we searched for some hotels online, and this hotel was the closest to us and decided to stay here for the night.
Upon first glance [Mention hotel name] seemed deserted, it took a lot of time to finally show up at the reception. They gave us our room keys, while I was on the stairs I could have fallen because of how fragile they were. We all had reserved a separate room and all were in the same positions, disgusting and stinky. There was thick dust on everything like windows, walls, and even on furniture. The shower was not working and the toilet seats were broken.
We checked out after only one night, despite having paid for [Mention days]. In the near future, I will not recommend anyone to stay here for once.
Yours respectfully,
_______________ [Writer’s signature]
_______________ [Writer’s Name],
_______________ [Writer’s Address],
_______________ [City, State]
Sample Hotel Complaint Letter Regarding Cleanliness
Date: __/__/____[Date]
To,
The Hotel Management, [or Authority name]
_______________ [Name Of The Hotel],
_______________ [Hotel Address],
Sub: Hotel Cleanliness Complaint Letter
Dear ___________,
I am writing today with regards to my recent stay at your hotel, [enter hotel name and location]. My stay at [enter hotel name] included excellent service, for which I thank you, but I do have one major complaint: the hotel was infested with bed bugs.
This sanitation issue was not obvious to me when I checked in, as these bugs are not easily visible to the naked eye. However, when I woke up in the morning covered in bites, I realized that the room was overflowing with these tiny bugs. I immediately showed the manager on duty where I had bites on my arms and legs, but since I could not find any actual bugs in the room, he would not offer me any kind of refund or the price of washing my clothing. In fact, he essentially accused me of lying.
I have confirmed with a doctor that what I experienced were bug bites, not an allergic reaction. I have documented the bites I received in photographs as well. My business often sends me to ___________ [enter location close to where hotel is situated], and we always stay at [enter hotel name], but this will change unless you can remedy this situation. I would also appreciate reimbursement for the laundry service I was forced to use to clean the insects out of my clothes.
Please contact me at your earliest convenience by phone at 0000-000-0000 or by email at the address listed below. Thank you very much for your time and consideration.
Yours Sincerely,
_______________ [Writer’s signature]
_______________ [Writer’s Name],
_______________ [Writer’s Address],
_______________ [City, State]
Complaint Letter On Poor Hotel Services
From,
_______________ [Writer’s Name],
_______________ [Writer’s Address],
_______________ [City, State]
Date: __/__/____[Date]
To,
The Hotel Management, [or Authority name]
_______________ [Name Of The Hotel],
_______________ [Hotel Address],
Sub: Poor Hotel Services
Dear Sir,
It is to formally lodge a complaint against your hotel services being provided to our company. We stayed in your hotel for [Date to date] in rooms [Room numbers]. There was a lingering smell in the mattresses along with the bed bugs. The bed sheets were unclean, there was no toilet paper and the bathroom fittings were faulty too. [Describe your actual problem and situation in brief]. Disappointingly, the food served was stale and the neighbourhood was quite noisy.
Our company has been a loyal customer of yours and we want to continue having good business relations with you. Therefore, we highly encourage you to improve upon your services. Hope to see a positive change by our next visit.
With Best Regards,
_______________ [Your signature]
_______________ [Your name]
Complaint Letter for Poor Hospitality Services in Hotel
From,
_______________ [Writer’s Name],
_______________ [Writer’s Address],
_______________ [City, State]
Date: __/__/____[Date]
To,
The Hotel Management, [or Authority name]
_______________ [Name Of The Hotel],
_______________ [Hotel Address],
Sub: Bad Reception in Hotel Services
My name is [ABC]. I am writing this letter after staying at your hotel (hotel name and location) last week. This letter is about the poor condition of customer service with high customer dissatisfaction.
I chose your property after reviewing your website which portrays a completely different picture compared to reality. You mentioned that Super Deluxe offers a lot of amenities that are not even available in your best rooms.
Ever since I checked in, my experience has always been the worst.
There was no one to welcome at the reception. A room service boy took 10 minutes to address us and 15 minutes to call the receptionist.
No room service facilities were available for tea, food and room cleaning. The bathrooms and toilets were not cleaned before check-in and I had to pull the person with me after calling 10 times for service. Power cuts are another disaster. I never thought I would face a power cut-off on such a 4 star property. You have electrical equipment that do not work or does not have the power to work. This way you save electricity, I hope.
Speaking of your hotel outside the room, the swimming pools have not been cleaned for the past 1 week. There is no equipment except tables on the table tennis court. Other games are only advertised on your website.
In short, your service has completely ruined our vacation.
I will definitely take proper action against these issues and make sure not a single star gets into your property.
Regards,
_______________ [Writer’s signature]
_______________ [Writer’s Name]