School Response to Parents on Complaint about Child’s Study/Exam/Grades: Every institution receives complaint from time to time. Sometimes, if a parent/parents are not satisfied with their children’s learning, they may complain to the institution, and seek an explanation. When this happens, it is therefore necessary for the school to reply the complainant being that he/she is the guardian and probably the one paying the tuition fee.
A response letter to the complaint of the parents about the study is a formal letter, written by the principal or head of the institution, in which he addresses the concerned parent, and responds to the parent’s complaint regarding the dissatisfactory level of study. We have in this post sample templates of School Response to Parent/Student Complaint Letter.
Complaint Letter Response to Parent Over Child’s Fallen Grades At School
The Proprietor/Proprietress,
____________________ School Name,
____________________ School Address.
Date: ____________________
To,
____________________ Parent Name
____________________ Parent Address
Subject: Complaint Letter Response to Parent
Dear Sir/Madam,
I am writing this letter to respond to your complaint on ____________________ (enter date in full).
We try to offer a high standard of education and state-of-the-art facilities to our students. We believe in constant training of our teachers, so to meet the high demands of the market as well as the parents.
We are extremely sorry that you had a bad experience with our school. We investigated the case after your complaint that your child’s grades have fallen, as compared to his previous school. We have analyzed many factors, and have concluded that his teacher had a grudge against him which resulted in his bad grades.
To set a precedent, we have terminated that teacher, and we will ensure that nothing of such sort will ever happen again. If this would have been on our notice before, we would have acted prior to the result. We are reassessing and reissuing your child’s results as well. Please collect it from the administration on ____________________ (enter date in full).
We hope you will understand and take your complaint back. Kindly, remove your negative review from our official page as well.
Thank you.
Yours Sincerely,
____________________ Signature…
____________________ School Proprietor/Proprietress Name
Response To Parent Complaint Letter Example
The Principal,
____________________ School Name
____________________ School Address
Date: ____________________
To,
____________________ Parent Name
____________________ Parent Address
Subject: Response to ____________________(enter date in full) Complaint Letter
Dear (Sir or Madam),
Further to your letter of complaint dated ____________________ (enter date on the letter) which we received in school on ____________________ (enter date in full), please accept this letter as my formal reply giving you the findings regarding this complain.
As a parent myself I do share with you the feelings and emotions we have for our children. My son left ____________________ Juniors in ____________________ (enter date in MMMM-YYYY) to go onto high school, but in the next few years my youngest children will be joining ____________________ Primary.
Please see below my findings about your concerns with regard to ____________________ and the treatment at ____________________.
I feel that ____________________ made a huge progress throughout his time at ____________________ and feel that he could have made further progress in his education at ____________________.
After the opening of the new ____________________ Primary school, many new staff members were appointed who might not have known about ____________________’s situation a the initial stage.
After meeting with various staff members and looking at various documents, I am confident that the staff have taken the necessary steps to ensure ____________________ was receiving the best support in school.
As Mrs ____________________ has already left the school, I am unable to comment on her professional approach, but I gather that she was not able to provide you with the necessary feedback/support that ____________________ required.
As for other staff members I do feel that they tried their best in terms of providing support for ____________________, but I am in no doubt that there is always room for improvement.
I am fully aware of your feelings as a parent and the concern you have for your child’s future and hope ____________________ will progress in his education in time to come. I would also like to say that if at any time you wish to bring ____________________ back to ____________________ we would be very happy to assist you. I hope my findings will be satisfactory to you and would like to wish you and your family all the best for the future.
Thank you.
Yours Sincerely,
____________________ Signature…
____________________ Principal Name